Contact app support
Need help with an ELEVATR app or game? Tell us which app you are using and what happened.
Email support ↗king@elevatr.llc
ELEVATR LLC · Corvallis, Oregon, United States
The button opens your email app. If no email app is configured, copy the address into your usual email service. Your message is not sent until you send it.
What to include
- App or game name and version, if available.
- Your device model and iOS or Android version.
- What you expected to happen and what happened instead.
- The steps that reproduce the issue and any exact error message.
- An optional screenshot with personal information hidden.
Do not send your password, full payment-card details, or sensitive personal documents. If you are a child, ask a parent or guardian to contact us.
Common questions
The app will not open or shows a blank screen.
Close and reopen the app, restart your device, and check the store for an app update. If the problem continues, email us with your app name, device details, and when the issue started. Include a screenshot if possible.
My progress or settings are missing.
Avoid uninstalling the app or clearing its storage while troubleshooting. Those actions can permanently remove locally saved progress. Tell us what happened before the data disappeared. Recovery depends on the app’s storage and backup features; we cannot promise restoration.
I need help with a purchase or refund.
If you purchased through an app store, use that store’s purchase history and support process. For Apple purchases, visit reportaproblem.apple.com. For Google Play purchases, visit Google Play Help. Refund eligibility is determined under the store’s policies. Email us about app functionality or access issues.
I want to report a bug or suggest a feature.
Email the app name, your suggestion or the steps to reproduce the bug, and any relevant device information. Please remove personal information from screenshots.
Privacy & data requests
For privacy questions or a request concerning information you sent to ELEVATR, email king@elevatr.llc. Include the app name and explain what information or account your request concerns. Do not send a password. Identity verification may be needed.
Deleting an app does not necessarily delete an online account or cancel a store subscription. If your app offers account deletion, use that option; contact us if you need help finding it. Data stored only on your device must be managed through that device’s or app’s controls.